Shipping Policy

All orders are shipped from the UK.

Shipping upgrades have been temporarily disabled, along with international shipping destinations (outside the UK) - please see the blog post regarding temporary delivery changes (COVID-19) for further details.

Shipping Costs

UK:

We offer FREE standard delivery for UK deliveries.

International:

For international deliveries, we offer FREE standard delivery for orders over £50. For orders under £50, there is a flat rate standard delivery cost of £2.50.

Tracking:

Tracking is not included in the standard shipping prices. If you require this you can select the appropriate shipping upgrade when going through the checkout process.

Delivery Address

Due to seller protection rules, items will only be shipped to the address on the order, so please ensure your address information is correct prior to purchasing. If a different address is requested after an order is placed the order will, unfortunately, have to be cancelled and you will need to reorder with the correct address.

Dispatch Times

The majority of items will be dispatched within 1 - 6 business days. A few items (as detailed in the FAQ) can sometimes take a little longer to dispatch and can take up to 2 weeks. If a dispatch date will likely be more than the times stated, you will be notified via email of an estimated dispatch date.

Delivery Times

Please note that the following delivery times are only estimates and delivery times can be longer. It depends upon your local postal delivery service and on customs clearance times as well.

UK:

Orders are shipped 1st Class as standard and Royal Mail state they aim to deliver within 1 - 3 business days once an order is dispatched.

International:

Orders are shipped via non-tracked Airmail as standard and delivery can typically take between 1 - 4 weeks once an order is dispatched, sometimes up to 6 weeks if there are postal delays. If you have selected a tracking upgrade for an international delivery, please be aware that this doesn't necessarily speed up the delivery time, it only allows for you to track where your order is.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:

  • 4 weeks from order date for delivery to UK addresses
  • 8 weeks from order date for delivery to addresses outside the UK

Duties & Local Taxes

Many countries apply customs fees and import taxes on packages over a certain value entering their country. Please be aware that you, the customer, have the sole responsibility for these fees and/or taxes that are applied at the point of entry into the destination country.

Packaging

All items are packaged in a cardboard gift box that is made from 100% recycled card that is ready for gifting. As items are already packaged in a way suitable for gifting, we believe that extra wrapping is unnecessary and better for the environment to not offer a specific gift wrapped service.

(For sterling silver items, if giving as a gift, please keep the jewellery item inside the plastic resealable bag it arrives in until you are ready to gift the item. The gift box isn't airtight and therefore keeping it in the plastic bag will keep the sterling silver from tarnishing.)


E&OE

Last updated October 2020